Shipping policy

Ordering Process

To protect your details and guarantee efficient processing, we do not accept phone orders. All orders must be placed online:

  • Select the desired product and add it to your shopping cart.

  • Log in to your account or create a new account.

  • Enter or confirm your shipping and payment details.

  • Complete your order.

Delivery Times and Shipping Costs

Country Processing Time Delivery Time Shipping Costs
UK 1–3 business days (Mon–Fri) 4–9 business days (Mon–Fri) Free

Orders placed before 4:00 PM (CET) will be processed the same day (Monday through Friday).

Total delivery time: approximately 5–12 business days.

Shipping and Tracking

Your order will be shipped via our reliable delivery partners, who have been carefully selected to ensure fast and secure service.

Once your order has been shipped, you will receive an email with a tracking number so you can track your shipment online.

Important Address Information

Please check your address details carefully. We are not responsible for packages that cannot be delivered due to incorrect or incomplete address information. In such cases, the order will be fully refunded at no additional cost. You will need to place a new order for a new delivery.

Changing Your Address After Placing Your Order

Would you like to change your delivery address after placing your order? Please contact us as soon as possible at info@cassivel.co.uk. If your order has not yet been shipped, we can still update the address. Unfortunately, if the order has already been shipped, we can no longer make any changes.

Contact Us

Have any questions? You can always get in touch with us:

  • Store name: Cassivel
  • Contact form: Click here
  • Phone: +31 6 13795114
  • Email: info@cassivel.co.uk
  • Correspondence address: Pekstraat 2, 8211 AB, Lelystad, Netherlands
  • Chamber of Commerce (KVK) number: 90142349
  • VAT number: NL004792383B64

Customer service opening hours:

  • Monday to Friday: 09:00 – 20:00
  • Saturday and Sunday: 09:00 – 16:00